Privacy Policy


At The Sensory Meadow, your privacy matters to us. This policy explains how we collect, use and protect your information when you visit our website or make a purchase. By using our site, you agree to the practices outlined below.

Personal Information We Collect

We collect the information you provide when you:

  • make a purchase

  • sign up for emails

  • contact us

  • enter your details at checkout

This may include:

  • your name

  • email address

  • phone number

  • postal address

  • payment information

  • order details

Your payment details (card numbers, banking info etc.) are never seen or stored by us — Shopify and its secure payment gateways handle this safely.

How We Use Your Information

We use your information to:

  • process and deliver your order

  • communicate with you

  • provide updates about your purchase

  • respond to enquiries

  • improve our website and services

  • send occasional newsletters or announcements (only if you opt in)

We will never sell or share your personal information with third-party marketing companies.

Sharing Your Information

We only share your information with trusted third parties who help us run our business, such as:

  • Shopify (our website platform)

  • Payment processors (Shopify Payments, PayPal, etc.)

  • Australia Post (for shipping)

  • Email providers (for order updates)

These providers have their own privacy policies and handle your data responsibly.

Cookies

Our website uses cookies to help:

  • remember your cart

  • keep you logged in

  • understand which features customers use

  • improve site performance

You can disable cookies in your browser at any time.

Data Storage & Security

Your information is securely stored through Shopify.
Shopify follows industry standards to keep your data safe, including encryption and strict security controls.

We never access or store your full payment details.

Your Rights

You may request:

  • access to the personal information we hold about you

  • corrections to inaccurate information

  • deletion of your information (where legally possible)

Marketing Emails

If you choose to subscribe to our mailing list, we may send you updates, product news or special offers.

You can unsubscribe at any time by clicking the link in the email.

Children’s Privacy

Our website is not designed to collect information from children.
We ask that those under 16 use our site with the permission of a parent or guardian.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our business or legal requirements. The latest version will always be available on this page.

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